Comments on: 3 Apps to Monitor Customer Feedback http://www.fuelyourapps.com/3_ways_to_monitor_feedback/ Mon, 03 Jan 2011 23:04:37 -0800 http://wordpress.org/?v=2.8.4 hourly 1 By: Bennie Mccawley http://www.fuelyourapps.com/3_ways_to_monitor_feedback/comment-page-1/#comment-11244 Bennie Mccawley Sat, 12 Jun 2010 00:02:56 +0000 http://www.fuelyourapps.com/?p=1248#comment-11244 thankyou lots, I must comment that your website is amazing! thankyou lots, I must comment that your website is amazing!

]]> By: Chad Engle http://www.fuelyourapps.com/3_ways_to_monitor_feedback/comment-page-1/#comment-1667 Chad Engle Sun, 11 Oct 2009 17:12:44 +0000 http://www.fuelyourapps.com/?p=1248#comment-1667 Your welcome. I don't think its quite the same. I can't really read it nor can google seem to translate it. Your welcome. I don’t think its quite the same. I can’t really read it nor can google seem to translate it.

]]> By: 3apps http://www.fuelyourapps.com/3_ways_to_monitor_feedback/comment-page-1/#comment-1644 3apps Sat, 10 Oct 2009 00:45:21 +0000 http://www.fuelyourapps.com/?p=1248#comment-1644 Thanks for the link... is it the same as www.3apps.se ? Thanks for the link… is it the same as http://www.3apps.se ?

]]> By: Chad Engle http://www.fuelyourapps.com/3_ways_to_monitor_feedback/comment-page-1/#comment-1560 Chad Engle Thu, 01 Oct 2009 15:53:09 +0000 http://www.fuelyourapps.com/?p=1248#comment-1560 Awesome Scott! Thanks for the inside tip on the fact that you can make it private. That's a really great feature. Awesome Scott!
Thanks for the inside tip on the fact that you can make it private. That’s a really great feature.

]]> By: Scott Rutherford http://www.fuelyourapps.com/3_ways_to_monitor_feedback/comment-page-1/#comment-1536 Scott Rutherford Wed, 30 Sep 2009 09:12:33 +0000 http://www.fuelyourapps.com/?p=1248#comment-1536 @Ben, actually on Uservoice you can just setup private forums there is no need for things to be publicly displayed. You could then give access to select people using our SSO system. As for the big buttons you can just attach the widget to any link on your page, or if you don't want to use the widget then simply add a link to the forum itself. @Ben, actually on Uservoice you can just setup private forums there is no need for things to be publicly displayed. You could then give access to select people using our SSO system.

As for the big buttons you can just attach the widget to any link on your page, or if you don’t want to use the widget then simply add a link to the forum itself.

]]> By: Chad Engle http://www.fuelyourapps.com/3_ways_to_monitor_feedback/comment-page-1/#comment-1523 Chad Engle Tue, 29 Sep 2009 18:05:59 +0000 http://www.fuelyourapps.com/?p=1248#comment-1523 Thanks for that link. So what I have gathered so far is that if one of these companies would make a good, affordable low-midrange product they would clean up. Its interesting that part is over looked. Thanks for that link. So what I have gathered so far is that if one of these companies would make a good, affordable low-midrange product they would clean up. Its interesting that part is over looked.

]]> By: Matt Kirman http://www.fuelyourapps.com/3_ways_to_monitor_feedback/comment-page-1/#comment-1521 Matt Kirman Tue, 29 Sep 2009 16:03:36 +0000 http://www.fuelyourapps.com/?p=1248#comment-1521 When I was looking for a simple customer feedback app for my company I had the same problems as Ben and Peter - the more powerful apps, such as Zendesk, are incredibly expensive for small to medium sized startups and we were uncomfortable with the way Get Satisfaction felt like an unofficial forum (if you didn't want to fork out $899/month!). It was important to us that we our support forums featured our own branding, domain name and support for an FAQ or knowledge base section. Nothing on the market seemed to do all of this for a reasonable price. So, in response, we decided to build our own user feedback and support app. We've recently made this available for third-party companies to use at http://hydrogenapp.com. When I was looking for a simple customer feedback app for my company I had the same problems as Ben and Peter – the more powerful apps, such as Zendesk, are incredibly expensive for small to medium sized startups and we were uncomfortable with the way Get Satisfaction felt like an unofficial forum (if you didn’t want to fork out $899/month!).

It was important to us that we our support forums featured our own branding, domain name and support for an FAQ or knowledge base section. Nothing on the market seemed to do all of this for a reasonable price. So, in response, we decided to build our own user feedback and support app. We’ve recently made this available for third-party companies to use at http://hydrogenapp.com.

]]> By: Ben http://www.fuelyourapps.com/3_ways_to_monitor_feedback/comment-page-1/#comment-1519 Ben Tue, 29 Sep 2009 14:42:28 +0000 http://www.fuelyourapps.com/?p=1248#comment-1519 Well I've been trying Uservoice.com for a small project, but didn't get much satisfaction out of it. I just subscribed to Zendesk, I'll see what they have to offer... Well I’ve been trying Uservoice.com for a small project, but didn’t get much satisfaction out of it. I just subscribed to Zendesk, I’ll see what they have to offer…

]]> By: Adelle Charles http://www.fuelyourapps.com/3_ways_to_monitor_feedback/comment-page-1/#comment-1518 Adelle Charles Tue, 29 Sep 2009 14:00:38 +0000 http://www.fuelyourapps.com/?p=1248#comment-1518 Great comments so far. I'd be interested to know what other people use. Personally I love using Zendesk for the private features and the ability to assign emails to agents. It works for FUEL, however may not be the right fit for smaller outfits. We currently manage 15+ agents with so many emails a day I'm not sure I'd be able to live without it! As for Get Satisfaction, that's a great product as well, however currently we don't have open forums. I've never used user voice. Great comments so far. I’d be interested to know what other people use. Personally I love using Zendesk for the private features and the ability to assign emails to agents. It works for FUEL, however may not be the right fit for smaller outfits. We currently manage 15+ agents with so many emails a day I’m not sure I’d be able to live without it!

As for Get Satisfaction, that’s a great product as well, however currently we don’t have open forums. I’ve never used user voice.

]]> By: Chad Engle http://www.fuelyourapps.com/3_ways_to_monitor_feedback/comment-page-1/#comment-1517 Chad Engle Tue, 29 Sep 2009 13:10:29 +0000 http://www.fuelyourapps.com/?p=1248#comment-1517 Peter I agree. I think both have a time and place. I do think the options for most of these resources are expensive for app companies that are just starting or if they are one to two person companies. I think it aids in the fact of collecting the information but its not a necessity. Peter I agree. I think both have a time and place. I do think the options for most of these resources are expensive for app companies that are just starting or if they are one to two person companies. I think it aids in the fact of collecting the information but its not a necessity.

]]> By: Chad Engle http://www.fuelyourapps.com/3_ways_to_monitor_feedback/comment-page-1/#comment-1516 Chad Engle Tue, 29 Sep 2009 12:57:37 +0000 http://www.fuelyourapps.com/?p=1248#comment-1516 Thats a good point Ben. Not all feedback needs to be displayed publicly especially if you don't want it this way. I think thats awesome that you came up with your own feedback system. These are just 3 common ones that I highlighted. Did you try any others out before you broke over and made your own? Thats a good point Ben. Not all feedback needs to be displayed publicly especially if you don’t want it this way. I think thats awesome that you came up with your own feedback system. These are just 3 common ones that I highlighted. Did you try any others out before you broke over and made your own?

]]> By: Peter M http://www.fuelyourapps.com/3_ways_to_monitor_feedback/comment-page-1/#comment-1514 Peter M Tue, 29 Sep 2009 10:20:19 +0000 http://www.fuelyourapps.com/?p=1248#comment-1514 As a user, I am definite cheer leader of social feedback forums like Get Satisfaction, but I have checked out Zendesk as a one-on-one support/request tracking tool and it seems to cost an awful lot for really not very much at all (compared to other similar products). It is not a serious business tool, but I can see the attraction of the cheaper "Solo" offer for the trendy webapps of today. As a user, I am definite cheer leader of social feedback forums like Get Satisfaction, but I have checked out Zendesk as a one-on-one support/request tracking tool and it seems to cost an awful lot for really not very much at all (compared to other similar products).

It is not a serious business tool, but I can see the attraction of the cheaper “Solo” offer for the trendy webapps of today.

]]> By: Ben http://www.fuelyourapps.com/3_ways_to_monitor_feedback/comment-page-1/#comment-1513 Ben Tue, 29 Sep 2009 09:53:19 +0000 http://www.fuelyourapps.com/?p=1248#comment-1513 Zendesk might be the best, but it's expensive. I created my own feedback management system that is fairly simple and very useful. Uservoice and GetSatisfaction are the same product to me, and I don't like the big buttons they provide, and it doesn't fit my team's customer relashionship policy : we don't want all feedbacks to be publicly displayed. That's a dealbreaker. Zendesk might be the best, but it’s expensive. I created my own feedback management system that is fairly simple and very useful. Uservoice and GetSatisfaction are the same product to me, and I don’t like the big buttons they provide, and it doesn’t fit my team’s customer relashionship policy : we don’t want all feedbacks to be publicly displayed. That’s a dealbreaker.

]]>